Privacy Policy
Effective Date: 25 March 2025
Welcome to TechSyntex. Your privacy matters to us, and we’re committed to protecting your data in a transparent and responsible way.
This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Who We Are
TechSyntex is a SaaS platform that helps businesses send and manage customer communications using tools like the WhatsApp Business API.
We are an independent platform and are not affiliated with or endorsed by WhatsApp or Meta.
2. Information We Collect
2.1 Information You Provide
We may collect:
- Name
- Email address
- Phone number
- Company name
- Any information you submit via forms or signup
2.2 Automatically Collected Data
When you use our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited and usage data
2.3 Client Data (Important)
If you use our platform, you may upload customer contact data (such as phone numbers).
We process this data only on your behalf.
3. How We Use Your Information
We use your data to:
- Provide and improve our services
- Communicate with you
- Send updates or marketing (only if you opt-in)
- Ensure platform security and performance
- Comply with legal obligations
4. WhatsApp Messaging & User Consent
Our platform allows businesses to send messages via WhatsApp.
- We only allow messaging to users who have given explicit consent (opt-in)
- We strictly prohibit spam or unsolicited messaging
- Users can opt out of messages at any time
5. Data Sharing
We may share data with:
- Trusted service providers (hosting, analytics, etc.)
- Legal authorities if required by law
We do not sell your personal data.
6. Data Security
We take reasonable measures to protect your data. However, no system is 100% secure.
7. Data Retention
We keep your data only as long as necessary for service or legal requirements.
8. Your Rights
You have the right to:
- Access your data
- Update or correct it
- Request deletion
- To do this, contact us at: support@techsyntex.com, info@techsyntex.com
9. Cookies
We use cookies to improve your experience. You can disable them in your browser settings.
10. Third-Party Links
We are not responsible for the privacy practices of external websites.
11. Children’s Privacy
Our services are not intended for children under 13.
12. Changes to This Policy
We may update this policy from time to time. Continued use means you accept the changes.
13. Contact Us
TechSyntex
3305, Secortor 38D
Chandigarh
India
Email: support@techsyntex.com, info@techsyntex.com
We value your trust and are committed to protecting your privacy.